Why is it that this word makes most people uncomfortable? Elton sang about it. I think I know the answer and would love to hear about your theory. When we say the word, we are admitting to some type of transgression or mistake so that makes most people uncomfortable. No one likes to admit they're wrong. On the receiving end it might be that we are so used to hearing sorry that we are skeptical. Is the person delivering it truly sorry or just providing lip service? Is the word overused by some and rarely used by others? Of course it is! However, I believe that in saying it or receiving it, there is a certain sense of relief offered to both sides. Similar to how Aloe relieves a sunburn, the word sorry also soothes. One of the toughest things in this business is to say you're sorry, move on and attempt to do it better the next time. For a peaceful nights rest, here is my advice: Accept apologies with grace and deliver apologies with humility.
This is Dave, from The McLaughlin Group, keeping it real in real estate!